1. General
These Terms & Conditions apply to the use of the NOA Hotel website and to reservations made directly with NOA Hotel through its online booking system or other direct booking channels.
By using this website or completing a reservation, you acknowledge that you have read and accepted the applicable terms and conditions.
NOA Hotel is located at 7 Navarchou Kountouriotou Street, Thessaloniki 54625, Greece.
2. Reservations
Reservations made through the NOA Hotel website are processed through the hotel’s online booking system provided by WebHotelier.
Guests are responsible for providing complete and accurate information when making a reservation, including contact and payment details where required.
A reservation is considered confirmed once the guest receives the relevant booking confirmation.
3. Rates, Payments & Taxes
Room rates, included services, applicable taxes and any additional charges are displayed during the booking process.
The payment and prepayment conditions applicable to each reservation depend on the selected rate, package or offer and are presented during the booking process.
NOA Hotel accepts Visa and Mastercard.
4. Cancellation, Modification & No-Show
Cancellation, modification, prepayment and no-show conditions depend on the selected rate or offer.
The conditions applicable to each reservation are displayed during the booking process and should be reviewed before the reservation is completed.
In the event of a cancellation, modification or no-show, any applicable charge will be determined according to the conditions attached to the confirmed reservation.
5. Check-in & Check-out
Check-in is from 15:00.
Earlier check-in may be possible depending on room availability and following consultation with Reception.
Check-out is until 11:00.
Guests requiring a later check-out or wishing to extend their stay should contact Reception. Late check-out is subject to availability and any applicable conditions.
Luggage storage is available through Reception for guests who wish to leave their luggage at the hotel before departure.
6. Hotel & Guest Responsibilities
Guests are expected to use the hotel’s rooms, facilities and equipment responsibly and to comply with hotel safety instructions and reasonable requests from hotel staff.
Guests should immediately inform Reception of any problem, damage or malfunction noticed during their stay.
NOA Hotel reserves the right to make reasonable changes to its facilities and services when operational circumstances require this.
7. Smoking Policy
All NOA Hotel guest rooms are non-smoking.
Guests are requested not to smoke inside their rooms and to comply with the hotel’s applicable smoking rules.
8. Pets
Pets are not permitted at NOA Hotel.
9. Personal Belongings
Guests are responsible for taking reasonable care of their personal belongings.
Safes are available for guest use. Guests are encouraged to use the available safes for valuables.
10. Internet Access
Wireless internet access (Wi-Fi) is available in guest rooms and the hotel’s public areas.
Availability and performance may be affected by technical or other circumstances beyond the hotel’s reasonable control.
11. Third-Party Services
Certain services accessible through the NOA Hotel website may be provided or technically operated by third parties, including the online booking system.
Where a third-party service is used, additional terms or privacy provisions of that provider may apply.
12. Website Content
NOA Hotel makes reasonable efforts to ensure that information published on its website is accurate and up to date.
Hotel services, facilities, availability and other information may be updated or changed when necessary.
Images and descriptions on the website are provided for informational purposes and may not represent every individual room or configuration exactly.
13. Intellectual Property
Unless otherwise stated, the content of the NOA Hotel website, including text, photographs, graphics, logos and other material, may not be copied, reproduced, distributed or used for commercial purposes without prior permission from the relevant rights holder.
14. Privacy & Cookies
The processing of personal data through the website and during the booking process is subject to the applicable Privacy Policy.
The use of cookies and related technologies is described in the hotel’s Cookie Policy.
15. Complaints & Contact
Guests who experience an issue during their stay are encouraged to contact Reception first so that the hotel has an opportunity to address the matter promptly.
For questions concerning a reservation, these Terms & Conditions or hotel services, guests may contact NOA Hotel:
NOA Hotel
7 Navarchou Kountouriotou Street
54625 Thessaloniki, Greece
Tel: +30 231 443 6800
Email: info@noahotel.gr
16. Applicable Terms
The terms applicable to a specific reservation, including the selected rate’s cancellation, payment and no-show conditions, form part of that reservation and should be read together with these general Terms & Conditions.
Where a specific booking condition differs from these general terms in relation to the selected rate, the specific condition presented and accepted during the booking process applies to that reservation.